Why Golden Palace Lost My Business |
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Posted Tue Nov 07, 2006 9:00 pm GMT by ORGrinder
So after well over a year as a customer with Golden Palace Poker, and numerous deposits and withdraws, GPP is now refusing to honor any withdraw request I make until I supply then with a 1) photo id, 2) top portion of a bank statement, 3) top portion of a utility bill.
This is rediculous. I've been a customer for a long time and have NEVER been asked for this information before. Furthermore, they didn't even request the information from me!! I had to contact them and ask why my money wasn't in my account. Apparently they were just going to let my cash set in limbo until I said something.
Complete and utter lack of customer service. They've lost my business. Lots and lots of other poker sites out there I can go to that don't treat their customers this way.
Anyway... just wanted to vent.
(part of me wonders if this is a result of the anti US legislation. perhaps they're doing all they can to prevent us players from pulling money? what other reason would there be since i've never had a problem with them giving me my cash until now? nothing has changed at all with my account. seems sort of odd.)
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Posted Wed Nov 08, 2006 10:22 am GMT by UrAteUp
Come on over to Doyles OR...I will be most happy to take care of all your deposit problems when I take your bankroll... 
Posted Wed Nov 08, 2006 10:59 am GMT by eyemin
You are not the only person to be asked for identification, nor is this the only site that does this. For this reason I have stayes away from Golden Palace and a few other sites that have been known to do this. I don't blame you for being angry though.
Posted Wed Nov 08, 2006 11:24 am GMT by ORGrinder
eyemin.... can you fill me in on the other sites that do this? i'd like to be informed prior to taking my business elsewhere.
i wouldn't be so angry if it was a legitimate request. however, i've been a customer for nearly 2 years now with them. the neteller account i wanted to withdraw cash to is the same account i made my initial deposit with. nothing has changed that should trigger this kind of invasion of privacy. they claim it's to prevent fraud, but that's a crock of s**t... who could i possibly be defrauding... myself?!?! if my neteller account had changed from the one i opened my account with... then sure, ask for proof, but this is a blatant attempt to hold my cash hostage by a foreign company. THEY'RE the ones committing fraud... not me.
Posted Wed Nov 08, 2006 11:25 am GMT by ORGrinder
| UrAteUp wrote: | | Come on over to Doyles OR...I will be most happy to take care of all your deposit problems when I take your bankroll... |
i considered that because i like doyle. however, it's the exact same network as the morons at golden palace. i'm concerned they would do the same thing.
Posted Wed Nov 08, 2006 12:28 pm GMT by zinn0
I don't really see why this would be a problem. I can understand the frustration of them holding your money without telling you why, but I think they are making a reasonable request.
Posted Wed Nov 08, 2006 1:59 pm GMT by ORGrinder
it's not a problem. i sent them the information (sans license/act numbers... which is private information they have no reason to have). i just find it completely inappropriate for the reasons i listed before. an unacceptable way to treat a long time customer.
Posted Wed Nov 08, 2006 6:16 pm GMT by ORGrinder
update:
so now it seems my current address isn't good enough for them. they want proof of the previous address(es) i had listed on my account.
this is clearly an attempt by them to defraud me of my money.
what a bunch of scumbags.
i highly encourage everyone to BEWARE of Golden Palace Poker.
Posted Thu Nov 09, 2006 11:34 am GMT by supafrey
It's not them trying to defraud your money. They do this for a goooood % of their people, and the claims i've heard on the interweb about them are almost always grossly exhaggerated.
To summarize: It's safe. stop worrying. (as long as you're talking to them.. not just some stupid phishing scam?)
Posted Thu Nov 09, 2006 11:39 am GMT by ORGrinder
ya... it's them. i had to contact them since they apparently decided to just hold my money in limbo without contacting me.
it's fraud in my book. if they wanted this info... ask for it at sign up before you take my money. then it's no big deal. it's sheisty to be concerned about fraud only when you ask for your money back. were they not concerned about fraud then i was paying them? after all, as i mentioned before, nothing has changed with my neteller account. the account i'm asking for the withdraw to is the same account i used to fund the account in the first place over a year ago.
granted i'm frustrated and being extra harsh... but this is NOT the way to do business. they have, therefore, lost mine. lets just hope they don't steal all my money.
for the record... as i mentioned, i may be frustrated and particularly critical, but i'm not exaggerating the facts at all. i know your comments weren't directed at me supa (at least i don't think so LOL), but i just wanted to be clear about my situation: after numerous deposits and withdraws over the past year or more without issue they now want all this information... license, bank statement, address - and not just my current address any more, now they want previous addresses too.
Posted Thu Nov 09, 2006 11:43 am GMT by supafrey
1. It's a good enough reason not to work with them. All of the ID sending sites have NEVER had my business. I refuse to do extra work for them.
2. It doesn't necessarily mean the site is unsafe. From tens of thousands of happy costumers, I'm going to say that there is next to no risk of them stealing your money.
Posted Thu Nov 09, 2006 11:46 am GMT by ORGrinder
| supa wrote: | | 1. It's a good enough reason not to work with them. All of the ID sending sites have NEVER had my business. I refuse to do extra work for them. |
do you have a list. seriously... i'd like to know so i can avoid them myself. i like my privacy (or at least he illusion of my privacy). GPP was not up front about this whole policy so i'd love to know what sites to avoid.
i emailed UB. sounds like they're good to go. they basically said in their response that it's the cash-out vendors problem... meaning that UB wouldn't be asking for for any info, but neteller might if they had a problem of some kind.
Posted Thu Nov 09, 2006 11:56 am GMT by supafrey
All of the MAJOR sites, to my knowledge, don't regularly ask for I.D. If they do, it's for a specific reason/case and not really much of a risk anyways (unless you're american, now, i guess?)
I know golden palace asks, sun, gaming tiger, the OLD bowmans did but i'm not so sure now that they're on the tribeca network (I'll find out in the next couple of days - I'm withdrawing a substantial cheque from my acct there).
Errr..
basically just stick to the big guys.
Posted Thu Nov 09, 2006 12:19 pm GMT by tame_deuces
I'd much rather trust a site which sometimes asks for extra ID than I would a site that don't.
Posted Thu Nov 09, 2006 1:11 pm GMT by supafrey
| tame_deuces wrote: | | I'd much rather trust a site which sometimes asks for extra ID than I would a site that don't. |
It's a hassle, and rarely a necessity. Especially because, like, 0 sites do it at signup - only when you want to cashout.
Posted Thu Nov 09, 2006 4:14 pm GMT by zinn0
| supa wrote: | | It's a hassle, and rarely a necessity. Especially because, like, 0 sites do it at signup - only when you want to cashout. |
How many people sign up with sites and then never deposit? It would be too time consuming, therefore more expensive to do it for every person that decides to download the software and give it a try. Maybe asking for some ID at the initial deposit would work better than random checks during withdrawals.
Posted Thu Nov 09, 2006 4:17 pm GMT by ORGrinder
| tame_deuces wrote: | | I'd much rather trust a site which sometimes asks for extra ID than I would a site that don't. |
if you're depositing with neteller... then it's netellers responsibility, NOT the poker sites. if the site asked for some way in which to verify my neteller account (to make sure it was actually my account or something like that), then i'd not have any problem at all. for neteller withdraw there's absolutely ZERO reason for the poker site to need a copy of my drivers license, bank statement, and utility bill.
Posted Thu Nov 09, 2006 5:36 pm GMT by MrDarling
agreed.
Posted Thu Nov 09, 2006 6:08 pm GMT by tame_deuces
It's obvious that the sites are more interested in earning a few bucks in interests from our money than they are in keeping things plain and simple.
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