Posted Mon Mar 21, 2005 5:20 pm GMT by Nugzy
In late January, I ordered a set of poker chips for a friend of mine. He ordered 800 of the NexGen chips. I also chose to pay extra for faster shipping. After about 10 days, I had not received my package yet. I called Trademark/5StarDeal to ask what was going on. They told me that they had not even sent the order yet! They said there was a problem on their end with my mailing address! When were they planning on telling me this?! They could/should have called to let me know and to straighten this out instead of waiting 10 days for me to call them! So they finally straightened things out and the chips were sent.
On March 9th, I ordered a set of Copag cards from their Ebay store. On March 18th, I still had not received the package so I decided to call. Again, my order had not been shipped and I had not been contacted to fix the issue! They refused to send the cards overnight or express, but they sent them out. So today, March 21st, I receive the package in the mail. I open it, and they sent the wrong cards!!! They sent me Jumbo Index of the wrong design, when I ordered regular index with a different design! They told me I could send them back for a refund, but not only would I have to pay to ship back to them, I would have to pay a 15% restocking fee! This is crazy! After arguing with them, they agreed to let me send the wrong cards back, at my expense, and send me the right cards.
I think this whole thing is rediculous, and can honestly say I will never order from 5StarDeal again.
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Posted Mon Mar 21, 2005 5:29 pm GMT by yeltzen
I order stuff from 5Star of Monday morning and it's here Tuesday afternoon.
Posted Mon Mar 21, 2005 5:53 pm GMT by circlencircle
If what you’re saying is true - and I'm sure it is - that is ridiculous. However, I have ordered twice from them and had no issues at all. One order was a set of 1000 composite chips with 7 different colors each with varying odd amounts and they got it perfect.
Posted Mon Mar 21, 2005 6:04 pm GMT by sgtjocelyn
I've had a couple of issues with 5star sending me wrong chips at two different occassions. Whenever I order the NJ Desert Sands from them, they send me the NJ Skulls instead. Never had a problem with shipping them back and getting money back for shipping.
Posted Wed Mar 23, 2005 12:22 pm GMT by canman23
I have ordered from 5star about 5 differnet times with no problems
Posted Wed Mar 23, 2005 12:26 pm GMT by Always_Bored
That sucks to hear. I have only ordered from them once and other than the fact they only accept money orders from canada they were pretty good.
Posted Wed Mar 23, 2005 2:00 pm GMT by Juliea344
| Always_Bored wrote: | | they only accept money orders from canada |
WTF??
Posted Wed Mar 23, 2005 2:04 pm GMT by Always_Bored
| Juliea344 wrote: | | Always_Bored wrote: | | they only accept money orders from canada |
WTF?? |
I cant pay through paypal. I have to go get a money order and mail it to them. A lot of people dont like taking paypal from Canada, i have no idea why.
| 5StarDeal.com wrote: | | 5StarDeal.com will only accept payment from international customers in the form of a certified check or money order. Certified checks and money orders can be obtained from your local postal center, American Express Service Centers, Western Union Service Centers to name a few. |
Posted Wed Mar 23, 2005 2:12 pm GMT by PanthersHUTCH15
I also haven't really had any problems with them either after 3-4 orders. However, they did send me a double deck of KEMs, which had 1 deck of casino used KEM's (clipped corners) and 1 good new deck. They said to send it in and they would send a new one, which cost me about 2 bucks.
Posted Wed Mar 23, 2005 2:26 pm GMT by Nickmast
I havent had any problems with 5star either. But, I live about 5 minutes from them.
Posted Wed Mar 23, 2005 2:32 pm GMT by ChkDeezNuts
One problem I have had with 5star....
EVERY SINGLE time I have ordered from them (4 times)...they always forget to send one item or send an incomplete order.
1st time: 4 NJ skulls missing from order of 400.
2nd time: 1 NJ skull missing from order 40.
3rd time: 1 chip rack missing from order of many things.
4th time: missing "Kill" button from order of many things.
Other than that...they are great....can't beat their prices either.
Posted Wed Mar 23, 2005 3:40 pm GMT by R Deckard
They must do it on purpose just to irritate us--I ordered 1000 faux clays, only got 999, lol.
Posted Wed Mar 23, 2005 4:09 pm GMT by Juliea344
Sad state of affairs when this has become the acceptable level of customer service in America.
Posted Wed Mar 23, 2005 4:11 pm GMT by breakbeat46
I ordered from them once and got everything i ordered. My friend however was missing one chip from his 1000 chip order.
Posted Wed Mar 23, 2005 4:19 pm GMT by Always_Bored
| Juliea344 wrote: | | Sad state of affairs when this has become the acceptable level of customer service in America. |
ill have to agree with you there.
lets keep this thread going. Anyone else have a good or bad experience with 5stardeal.com?
Posted Wed Mar 23, 2005 4:47 pm GMT by GAV8
I ordered 500 Sands from them over the phone...They sent me Skulls...When i called to inform them of the problem the lady in customer service told me she remembered me and that i had ordered skulls...I burst out laughing and thought it was a joke...I got the manager on and she said they record the orders and could prove i ordered the skulls....My laughter now turned to anger....When i confronted here on the recording and told her to play it she backed off and went into what i call mumble mode...."I cant let you hear the recording blah blah blah.....So at this point i just wanted the chips switched...I said i ordered the Desert Sands made by Nevada Jacks and maybe the person got confused but i know what i ordered....So she tells me the girl i spoke to doesnt know NJ's makes the Desert Sands and that is why i got the Skulls and again says thats what i ordered....To make a long story short i returned them for a refund but had to pay to send them back and call again to get a refund for there end of the original shipping....Never again....GL
Posted Wed Mar 23, 2005 6:59 pm GMT by millrat
I won an auction for 1000 super diamonds and racks. Got confused and paid for them twice with an e-check. Took them over a week to get the check. Nice girl named Amanda got it straightened out but I got the default set instead of the colors I wanted. Won three more auctions (900 faux clay and cases) and had no trouble.
Posted Wed Mar 23, 2005 9:46 pm GMT by Nugzy
5StarDeal has great prices, but the customer service is far too bad for me to ever consider buying from them again.
Posted Wed Mar 23, 2005 9:59 pm GMT by macanator
I purchased a 500 set with the oak case. When it arrived the lock on the case didn't fasten well. I called and they informed me that they would send out a new case right away plus I could keep the old one. The second case arrived quickly and now I have the second with a different lock on it. They were quick and professional with me. First time order and I will go back.
Sorry to hear about others having bad luck.
Posted Thu Mar 24, 2005 2:17 am GMT by douper
I ordered 650 nexgens from 5star
they came in plastic wrapped rolls of 50, and one of them had broken open and two of the chips were damaged (looks like the package was dropped...) I emailed them about it and they sent 2 more chips out the next day.
also one roll of chips had 51, looks like I got the missing chip the other poster was talking about 
I had a good experince with 5star, I only wish my 650 case didn't have 10 rows of 65....
P.S. I wonder if it would have been cheaper shipping if they'd put the chips in the case insteed of shipping the chips outside the case...
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